My day Wednesday is going to be very busy starting with a breakfast meeting and ending with a networking wine/dinner event.
So only one story to relate today. The other week DirecTv sent me a coupon for a free movie for having been such a loyal customer (about a decade I figure). Not much, but it's something. So LL and I selected a movie that DirecTv was offering, The International I believe. Then all I had to do was to send the coupon into them with the movie I want credited. Fine. My bill came the other day: charge for $5.99, credit for $4.99. What? Why am I being charged a buck? Time to get on the horn and call up DirecTv.
Turns out that we watched the movie in high definition and the coupon was only good for a standard definition movie. Really? WTF? That's unbelievable. Needless to say I told the customer service person more than she wanted to hear about how ridiculous that policy was and about "small print" and lack of loyalty to the customer. I definitely got my dollar's worth.
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4 comments:
That was definitely a shady practice on the part of Direct TV and they deserved to hear you rant!
Time to move to cable (which is equally shitty).
Lame! Did you get your $1 back? or just the satisfaction of laying into the cs person?
Can you believe they wouldn't give me the dollar?? Unbelievable.
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